Letters of the house
Questions, answered
The things guests always ask, written once.
Booking, visas, refunds, flights and how a private itinerary is composed from Janpath.
House
FAQ
Before you write
A short letter for the usual questions
If your question is not here, write the concierge. A planner answers in hours, not a ticket queue.
Every package on this site is a starting point. Duration, hotels, darshan and the car can all be rewritten for your dates.
Prices you see are for the itinerary as printed. Flights, visas and festival weeks may move the number — we say so before you pay.
Asked of the house
A few honest answers
N°01 How do I book a tour with Bhubaneswar Travel Mart?
Simply browse a package, click "Enquiry Now", and our travel designers will get in touch within 24 hours with a tailored itinerary, availability and pricing.
N°02 What is your cancellation and refund policy?
Cancellation windows vary by package and season. Most bookings allow a full refund until 30 days before departure, graded deductions thereafter.
N°03 How far in advance should I book my trip?
For peak seasons (Oct–Feb and major festivals) we recommend booking 45–60 days ahead for international tours and 20–30 days for domestic.
N°04 Can I customize an existing itinerary?
Absolutely. Every package on our website is a starting point. We routinely tailor durations, add extensions and upgrade hotel categories.
N°05 Are flights included in the package prices?
Domestic flights are included for most National tours. International packages include airfare from major Indian metros unless stated otherwise.
N°06 Do you offer cab / vehicle-only services?
Yes — for our domestic packages we can arrange a full fleet of cabs: sedans, SUVs, Innova Crysta, Tempo Travellers and luxury sedans. Just pick a vehicle while sending an enquiry.
N°07 What payment methods do you accept?
UPI, all major cards, net-banking, NEFT/RTGS, digital wallets and — for international bookings — SWIFT transfers. All online payments are PCI-DSS compliant.
N°08 Do you offer EMI or installment plans?
Yes. Any booking above ₹30,000 can be split into 3, 6, 9 or 12-month EMIs on leading credit cards.
N°09 Do you handle visas and travel insurance?
Yes — our in-house visa desk covers Europe, USA, UK, Schengen, Dubai, Thailand, Singapore, Vietnam and more. Travel insurance is complimentary on every international booking.
N°10 Can a planner meet us in Bhubaneswar before we fly?
Yes. The Janpath desk is open for a cup of tea and a map. Write ahead so the planner who holds your file is in the room.
N°11 Do you arrange only hotels, or the whole journey?
The whole letter — stays, cars, guides, darshan, boats and, when needed, the visa. Hotel-only is possible; most guests ask for the route as well.
N°12 How many private journeys does the house keep?
Seventy-one couture packages across Odisha, India and the world, plus twenty-seven collections written for a mood. Every one can be rewritten.
Private desk
Tell us the dates. We write the rest.
A planner replies within 24 hours — usually with a first itinerary, never a brochure.