House policy
Cancellation & Refunds
How a change or a cancellation is handled.
Read this with your booking letter and the Terms & Conditions. Refunds and charges depend on the package and on each hotel, airline or operator — not on a single website percentage.
Cancel
Desk
Before you change a date
A cancellation is a request to every supplier on the file
We pass your written instruction to hotels and other partners, then apply their rules together with anything written on your booking.
Cancellation requests
Ask to cancel in writing — email, WhatsApp to the planner on your file, or the Contact form — with the booking name and travel dates. Verbal messages alone may not reach every supplier in time.
The time we receive a clear written request is the time used with hotels, airlines and other partners, in their time zones where relevant.
Cancellation charges
Charges, if any, are as applicable to the specific booking, package and service-provider policy. Different hotels, airlines, railways, vis-a services and peak dates do not share one scale.
We will state, as far as suppliers have told us, what can be recovered and what is already committed, before you confirm a cancellation where time allows.
Refund processing
Where a refund is due, it is processed after we receive funds back from the relevant suppliers, minus any charges that apply to that booking. Banking and supplier cycles vary; we cannot name a single number of days that fits every partner.
Refunds are typically returned by the same path as the original payment unless we agree another route in writing.
Non-refundable services
Some hotels, promotional airfares, visa fees, event tickets, special darshan slots and peak-season holds are non-refundable or become so after a supplier deadline. Those items are treated as per the provider’s policy written or implied on your booking.
Date changes
A date change is not automatic. It depends on availability and on the change or cancellation rules of each service on the file. Any difference in rate or fee is advised before we request the change.
No-show
If you do not arrive, and have not sent a timely written cancellation, unused services are generally treated as consumed by the hotel or operator. Further refund is only as that provider allows.
Special circumstances
Illness, bereavement, visa refusal or force majeure may be considered with documents you provide. Any relief still follows the supplier’s own rules and, where relevant, insurance you hold. We cannot override an airline or hotel tariff.
Important booking notice
Please do not pay until you have read these terms, the Terms & Conditions, and the inclusions on your itinerary. If a line on your booking letter is stricter or kinder than this page, the booking letter and the supplier’s conditions lead for that service.
Questions before you pay: write us on the Contact page. It is easier to adjust a plan than to unwind a prepaid hotel.
Also read Terms & Conditions, Cancellation Policy, FAQ and About Us.
Private desk
A question about your booking?
Send the dates and the file name. A planner will answer from the itinerary, not from a generic script.