Privacy Policy
Bhubaneswar Travel Mart
Service With A Helping Smile
Effective Date: 09 April 2026
At Bhubaneswar Travel Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us through our website, WhatsApp, email, phone calls, booking forms, and travel services. By using our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Bhubaneswar Travel Mart is a travel and tourism company based in Odisha, India, offering tour packages, hotel bookings, transportation, sightseeing, pilgrimage tours, student group tours, family holidays, luxury travel services, and related travel assistance.
2. Information We Collect
We may collect the following personal information when you contact us, request a quotation, or make a booking:
Personal Information
Full name
Mobile number / WhatsApp number
Email address
City / State / Country
Travel dates
Arrival and departure details
Number of adults / children
Child age details
Hotel preference / package category
ID details, where required for booking or hotel check-in
Special travel requests or preferences
Booking / Travel Information
Destination preference
Pickup / drop details
Tour itinerary requirements
Hotel room preferences
Vehicle category preference
Darshan / temple visit requirements
Group / school / corporate travel details
Technical / Website Data
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on website
Cookies and website usage information
3. How We Collect Your Information
We may collect your information through:
Website enquiry forms
WhatsApp messages
Phone calls
Email communication
Social media enquiries
Booking request forms
Offline interactions
Customer service conversations
4. How We Use Your Information
We use your personal information for legitimate business and service-related purposes, including:
To respond to your enquiries
To prepare quotations and tour proposals
To confirm and manage bookings
To arrange hotels, transport, sightseeing, and travel services
To communicate trip updates and service information
To provide customer support before, during, and after travel
To improve our website, services, and customer experience
To send promotional offers, updates, or travel-related communication (only where appropriate)
To comply with legal, operational, and supplier requirements
5. Sharing of Information
We do not sell your personal information to third parties.
However, we may share necessary information with trusted service providers only for booking and service execution, such as:
Hotels / resorts
Transport providers / drivers
Local guides / activity operators
Ticketing / darshan / permit service providers
Payment processors
Website / technical support providers
Government or legal authorities, where required by law
We share only the minimum necessary information required to deliver your travel services smoothly.
6. Payment Information
If you make payments for bookings, your payment may be processed through bank transfer, UPI, payment links, or approved payment channels.
We do not intentionally store your full card or sensitive banking details on our systems unless required for legal or accounting purposes through secure channels.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember basic user preferences. Standard privacy policy templates commonly include cookie and tracking disclosures, and the reference page also includes them.
Cookies may help us:
Understand website usage
Improve website performance
Remember form details or preferences
Provide a smoother browsing experience
You may disable cookies in your browser settings, though some parts of the website may not function properly.
8. Data Retention
We retain your personal information only for as long as necessary for:
booking and service delivery,
customer support,
legal compliance,
record keeping,
accounting,
dispute resolution,
and operational business purposes.
When your information is no longer reasonably required, we will delete or securely manage it as appropriate.
9. Data Security
We take reasonable and appropriate steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, please note that no online transmission or electronic storage method is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may request to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for marketing communication
Ask questions regarding how your information is used
To make such a request, please contact us using the details below.
11. Third-Party Links
Our website or communication may contain links to third-party websites, hotel websites, tourism portals, payment gateways, or social media pages.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately before sharing your information.
12. Children’s Privacy
We do not knowingly collect personal information directly from children without the involvement of a parent, guardian, school, institution, or authorized adult.
For student group tours or family bookings, information related to minors may be shared by authorized parents, guardians, or institutions solely for travel arrangement purposes.
13. Marketing Communication
We may occasionally send:
travel offers,
package updates,
festive promotions,
tourism updates,
service announcements,
or relevant booking communication.
If you do not wish to receive promotional communication, you may inform us at any time and we will respect your request.
14. Legal Disclosure
We may disclose your information if required to do so:
by law,
by court order,
by lawful government request,
to protect our legal rights,
to prevent fraud or misuse,
or to ensure service and safety compliance.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
legal requirements,
operational processes,
booking systems,
or service improvements.
Any updated version will be posted on our website or shared through our official communication channels. Continued use of our services after such updates shall indicate your acceptance of the revised policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Bhubaneswar Travel Mart
Service With A Helping Smile
📍 3rd Floor, Jatni Road, Botanda, Sundarpada, Kuha, Bhubaneswar-751002, Odisha, India
📞 +91-9438234898
📧 odisha@bbsrtravelmart.in